Question 1

What is the difference between Australian baggy and English fitted cap styles?

Accepted Answer

Australian-style baggy caps feature a 'baggier' appearance, in contrast to the more fitted shape of English-style caps.Both styles remain equally popular.

Australian baggy caps have elastic along the side panels, while English fitted caps feature elastic at the back panel.

Question 2

What size cap or hat should I order?

Accepted Answer

1) Wrap a tape measure around your head, positioning it across the centre of your forehead and just above your ears.2) Record the circumference measurement of your head.3) Refer to the size guide below to find your recommended size.

Question 3

What logo files are required?

Accepted Answer

Please provide your logo file in the highest quality you have available—ideally as a vector file (AI, EPS, or PDF), or alternatively as a high-resolution JPG or PNG. Where necessary, we will do our best to reproduce lower-quality files as accurately as possible.

Question 4

Are there any logo set-up costs?

Accepted Answer

No additional set-up costs apply to your order.

Question 5

What are the delivery costs?

Accepted Answer

Enjoy free delivery to Australian addresses on orders over $200.
We also deliver to most international destinations, with freight charges applied—please contact us for a delivery quote.

Question 6

How long will my order take?

Accepted Answer

For custom orders, please allow approximately 4 weeks from order approval for delivery within Australia.
We will do our best to accommodate urgent requests where possible.
Please note that larger or more complex orders may require additional time to complete.

Question 7

What are the payment terms?

Accepted Answer

Club & School Orders – A 50% deposit is required to commence your order, with the remaining balance payable prior to delivery.
Individual & International Orders – Full payment is required before your order can proceed.

Question 8

Pricing, GST and taxes

Accepted Answer

All listed prices include 10% GST.
For overseas orders, 10% GST will be excluded from the listed pricing.

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